General Sales Terms and Conditions
We ask that you read attentively the general sales terms and conditions. Before any purchase, our clients are expected to have read, understood and accepted the general sales terms and conditions. Any purchase of alcoholic products is forbidden to clients aged under 16. This needs to be specified in the field “registration of your coordinates”.
Internet Orders
Before ordering :
Register your details under the section “registration of your coordinates”
Telephone Orders
It is possible to order by phone as per the delivery and payment conditions as stated in the general sales terms and conditions and according to the arrangements made by phone.
Minimum Purchase Required
Wines
Wine sales are possible only in Switzerland
For practical reasons packaging is proposed as follows:
- 1 wine bottle, only for high-end wines (indicated on the Website)
- 2 bottles of your choice (75cl)
- 3 bottles of your choice (75cl)
- 6 bottles of your choice (75cl)
- 12 bottles of your choice (75cl)
Spirits or other beverages of a content less than or greater than 75 cl will be delivered separately
Food Products
A minimum order of CHF 100 is required
Cosmetics
A minimum order of CHF 100 is required
Availability
Any item out-of-stock will be indicated on the Website or communicated by email or telephone
Delivery costs in Switzerland and conditions
Delivery costs of wines, cosmetics and food products will be charged based on weight and distance as well as type of delivery
The company will cover delivery costs for any order of CHF 500 minimum in Switzerland
For express or special deliveries
Arrangements will be made exclusively by phone prior to any online purchase
Delivery costs within the European Union (EU)
For deliveries within the EU, all delivery and customs costs are borne by the buyer
Given that certain products cannot be sold outside of Switzerland, it is important to contact the company by email or telephone prior to any purchase
Delivery
Deliveries can be made throughout Switzerland and the European Union (EU) as per stated conditions.
Merchandise cannot be collected at our depot
Deliveries are made via
- PostPac Economy and/or Vinolog standard mail
- Delivery van or specialized transporter
Delivery times
Delivery times vary based on product availability, supplier production constraints, national and international transportation, and other unforeseen conditions causing delivery delays
Responsibility
Smeralda cannot be held liable for delays in delivery for causes beyond its control
Payment
Payments are made via :
- Six Payment Services: Visa, Mastercard, Maestro, VPay or American Express credit cards
- Cantonal Bank of Geneva bank account
IBAN No.: CH12 0078 8000 k329 6233 6 – Swift No. BCGECHGGXXX - Cash-on-delivery (COD), as per arrangements made during a telephone order
If you change your mind, you may cancel your order within 48 hours
If you have paid in the meantime, Smeralda reserves the right to refund you with a 10% deduction pf the value of the order in process.
Invoicing
The invoice related to an order paid in advance electronically will be sent along with the mail delivery or remitted along with a direct delivery
All prices are in CHF (Swiss Francs)
Only prices stated at the time of order are valid
Product Return and Refund
In Switzerland, it is in principle not possible, as per the law, to request a product exchange or refund merely because the product does not, or no longer suits you.
Accordingly and for the above reason, we do not accept returns nor product refunds for merchandise sent or delivered.
Any damage must be noted on the delivery bulletin.
It is your responsibility to check merchandise at delivery.
Signature on the delivery bulletin attests that the delivery has been correctly executed.
In case of damage during transport and that will have been notified by the deliverer, the goods may be refused and returned to the depot
If the damage has not be notified by the deliverer, it must be communicated within 10 days by registered letter detailed the nature of the damage
Only the damaged products of the order in question are to be returned to the Company’s address at the company’s cost by Postpack Economy in its original packaging, unopened and non-consumed.
Smeralda will not accept undamaged merchandise returned as part of the same return delivery
After validation of the damage, Smeralda Distribution SA will replace the damaged goods with delivery charges borne by the company. In case of an inventory break, Smeralda will inform you and decide an eventual refund of the damaged product or, with your agreement, its replacement by a similar product. According to the circumstances a purchase voucher may be proposed
Confidentiality and Data Protection
Your personal information (name & address, etc.) will not be sold nor transmitted to other agencies
Advertising
If you wish to receive our publicity by mail or email, simply tick the box in the field « I accept to receive your advertising material in the area “Registration of your coordinates”
Company Data Protection
According to data protection laws, all texts and photographs belong exclusively to Smeralda Distribution SA and may not be used in any circumstance outside of the company website, reproduced or transformed by third-parties without the express authorization of the company
Quality Control
Each product is carefully checked prior to delivery and our packaging is secure
Jurisdication and Applicable Law
These sales terms and conditions are governed by Swiss law
The courts of law of Geneva Switzerland will prevail.